ARQuest: Answering the Right Question :: IT Management Game
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Before being to able to start working in a process oriented way, often a “resistance to change” must be conquered and the necessary “commitment” must be created. In order to do this we developed together with our partner CertITinera an IT management game which is different than other games.

The participants are confronted with a realistic and recognisable work situation. Through different rounds, followed by interactive feedback sessions, the participants optimise themselves their organisation by introducing processes to solve the diagnosed problems.

The exciting part is that there is no predefined solution, so that the teachers never know in front which direction is chosen. The solution is not important, the process to get there the more.

At the end of this long day (at about 10 PM) the participants have discovered themselves the advantages of process oriented working and they have acquired the necessary awareness.

About 1 week later, participants get a debriefing and an introduction to ITIL.

Like the trainings, this game can be played in Dutch, French or English.
NL EN FR
Partners:
B2B Learning CertITinera
© 2011 VEH